Customer Experience
OEM customer experience
Deliver a seamless, data-driven ownership journey from the first registration to every post-sale interaction. Aimbase CX equips OEMs with the tools to capture, measure, and act on customer feedback, thereby strengthening loyalty and fueling repeat sales. OEM customer experience.
Elevating the Owner Experience
Comprehensive Owner Database
Centralize and maintain accurate owner information so your brand can measure survey responses and nurture customers toward repurchase.
- Full Registration History: Track historical owner registrations, including previous and current products owned.
- Email Cleansing & Audit Trail: Automatically remove invalid or placeholder emails to protect database quality, while maintaining a complete audit trail for OEM visibility, compliance, and owner marketing initiatives.
Automated Survey Management
Automate the post-sales feedback process and measure the customer’s experience with their dealer, product, and warranty.
- Custom Timing Rules: Distribute surveys based on the customer’s purchase date or the date of their warranty registration.
- Multi-Format Delivery: Run a comprehensive survey program using one or more delivery types—email, SMS, and postcards with embedded QR codes.
- Automated Reminders: Send follow-up survey messages to customers who haven’t responded within a defined timeframe to boost completion rates.
Real-Time Alerts & Notifications
Keep your brand and dealers connected to both positive and negative feedback in real-time.
- Upcoming Survey Sent: Alerts the dealer when a survey invitation is about to be sent, allowing them to reach out directly to the customer before they respond.
- Completed Alerts: Notify your team as soon as a survey is submitted so feedback can be reviewed immediately.
- Hot Alerts: Triggered when customers rate their experience poorly with the dealer or product.
- Perfect Score Alerts: Celebrate top-tier service when a customer gives your brand or dealer a perfect rating.
Issue Resolution
- Centralized Tracking: Manage issues at the corporate, dealer, or product level from one dashboard.
- Full Case History: Record every interaction and resolution step for complete transparency.
- Follow-Up Management: Ensure all concerns are closed with confirmed outcomes.
Display Ratings & Reviews on Your Brand Website
Turn satisfied customers into your most potent marketing channel by identifying promoters through survey results.
- Automated Requests & Publishing: Prompt promoters to leave reviews directly in owner surveys, then publish them on your brand website and product pages with Aimbase’s Ratings & Reviews management feature.
- SEO Benefits: Boost search rankings with authentic, fresh customer content.
- Social Proof: Showcase real customer experiences to influence future buyers.
Customer Experience
Aimbase Customer Experience delivers a seamless, data-driven ownership journey from first registration through every post-sale interaction. By centralizing owner data, automating surveys, and enabling real-time feedback, Aimbase empowers OEMs to strengthen loyalty, resolve issues promptly, and drive repeat sales.