Position Summary

As a Consumer Support Representative (CSR) at Rollick, you will play a vital role in ensuring a seamless and enjoyable buying experience for our customers. You’ll engage with shoppers, review available promotions, provide program-related guidance, schedule dealership appointments, and strengthen relationships with our dealer network. This position requires a customer-first mindset, strong communication skills, and the ability to handle multiple customers in a dynamic environment.

If you love interacting with people and enjoy helping customers find their perfect recreational vehicle, we want to hear from you!

Responsibilities

• Engage with customers via outbound calls to discuss available promotions and schedule appointments with our dealer network.
• Make 150+ outbound calls per day to targeted consumers, ensuring a high level of customer engagement.
• Conduct Customer Satisfaction Surveys on behalf of our OEM partners, collecting valuable insights to enhance the shopping experience.
• Support our Gift Card Redemption Program by verifying and processing customer submissions.
• Handle inbound customer inquiries, assisting shoppers with vehicle purchases and program-related questions.
• Become a brand expert by completing certification training on the manufacturers we support.
• Provide concierge-level service, ensuring customers receive a seamless and enjoyable experience.
• Collaborate with internal teams to share feedback and insights that drive continuous improvement in our processes and offerings.

Required Skills

• Strong verbal and written communication skills
• Ability to build rapport and establish relationships quickly
• Excellent organizational and time management skills
• Problem-solving mindset with the ability to think critically and provide solutions
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and CRM platforms like Salesforce
• Detail-oriented with the ability to handle multiple tasks effectively
• Self-motivated and proactive in a fast-paced environment
• Strong team collaboration and adaptability skills

Qualifications

• 2+ years of experience in account management, customer service, training, or a related field.
• Excellent communication skills—both verbal and written—with the ability to build rapport quickly.
• Strong proficiency in Microsoft Office Suite (especially Excel) and CRM platforms like Salesforce.
• Customer-focused mindset with active listening skills and a passion for delivering exceptional service.
• Problem-solving mentality—self-directed, proactive, and eager to take initiative.
• Goal-driven with a strong sense of urgency, ensuring follow-through on commitments.
• Highly organized with strong attention to detail, capable of managing multiple priorities effectively.
• Collaborative and adaptable, willing to contribute beyond primary responsibilities to help the team succeed.
• Availability for part-time hours, including scheduled Saturday morning shifts.

Why Join Rollick?

• Dynamic & fun work environment – We work hard and play hard!
• Career growth opportunities – Expand your skills and grow within a fast-paced, innovative company.
• Make a real impact – Your role directly influences customer satisfaction and business success.
• Be part of an industry leader – Join a team that is shaping the future of recreational vehicle shopping.

Join Our Team at Rollick, Inc.

At Rollick, Inc., we’re transforming the way manufacturers, dealers, and financial & insurance providers connect with in-market consumers in the Powersports, RV, and Marine industries. Our cutting-edge solutions span new customer acquisition, enterprise lead management, customer experience & loyalty, and marketing automation. With a rapidly expanding GoRollick.com marketplace and access to over 250 million high-quality consumers, we are revolutionizing the outdoor recreational vehicle buying experience.

If you thrive in a fast-paced, customer-focused environment and want to be part of a high-energy, fun, and collaborative team, this is your opportunity to shine!