Rollick

Dealer Support Representative

Our Channel Dealer Development Team is looking for ambitious hires to help support the dealer networks associated with our OEM channel partners, CRM channel partners, and our other strategic channel partner relationships.

The Channel Dealer Support Representative will onboard new dealers, maintain existing dealer relationships and ensure successful execution of our channel partner programs. This role will work closely with the Dealer Sales Team, Dealer Support Team, Concierge Team, OEM Sales Team, Operations Team, Product Team and more to provide exceptional service and support to our partners.

Responsibilities

  • Work to successfully enroll and onboard dealers associated with our channel partner programs to ensure all action items on accounts are completed
  • Assist and train dealers on an ongoing basis on best practices
  • Manage the daily support of accounts associated with our channel programs
  • Help identify dealers for our Dealer Sales Team to upsell on to our premium products
  • Monitor and maintain core metrics on the accounts to include pricing, profiles, usage of Rollick Management Console
  • Ensure that integration and the core data flow is working and effective
  • Follow up on any calls to action or alerts on account based on core account criteria
  • Ongoing communication as needed with new products and services rolled out to our Dealer Network
  • Provide ongoing feedback to the Rollick management team for continuous improvement of our product offering

 Qualifications

  • At least 2 years of account management, training or like experience
  • Excellent communication skills, both verbal and written
  • Strong knowledge of Microsoft Office products, particularly Excel, and customized CRM platforms such as Salesforce
  • Customer fixated with active listening skills
  • Self-directed, rolls up the sleeves and overcomes obstacles
  • Engages in problem solving activities regularly and autonomously
  • Sets, pursues and follows-through with achieving goals with a sense of urgency
  • Collaborative attitude and desire to contribute outside primary areas of responsibility
  • Well organized with exceptional attention to detail

Job type:  Full-time 8 hour shift

Education:

  • Associate (Preferred)

Experience:

  • Customer Service: 2 years (Required)
  • Account management: 2 years (Required)

Work Location - Remote

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