Position Summary

The Client Success Specialist- CX supports and cultivates relationships with clients. The Client Success Specialist - CX is an excellent communicator. This position handles the day-to-day communications with OEMs and works closely with internal and external resources to ensure the success of the client’s CSI program. A successful Client Success Specialist - CX will thrive in a fun, fast-paced environment with the ability to multi-task and manage multiple projects simultaneously.

Responsibilities

• Advocate for the client and provide superior customer service
• Be the conduit between our manufacturers and internal teams to support various client requests
• Make or adjust configurations for clients’ accounts implementation as necessary
• Respond to questions on basic features, permissions, configurations and functionality of owner satisfaction client platform
• Provide continuous status updates and maintain communication with customers on outstanding issues leveraging a help desk format
• Participate in training, process improvement and quality assurance initiatives; provide new and ongoing application training to our clients
• Contribute to and develop documentation for best practices, process and client usability of system features
• Understand platform data requirements to prevent database errors while working with client data
• Audit owner satisfaction form to ensure programs are running as expected
  
  

Qualifications

This is an all-star role that requires the ability to communicate well, the ability to work “hands on” on problems/solution, and the ability to understand how to configure/support complex systems and business needs. To be able to be successful in this role, at a minimum, you should have:

• 2+ years in internal/external client-facing roles with a passion for client satisfaction
• Strong verbal/written communication and organization/prioritization skills
• Proven experience managing multiple requests and clients simultaneously while maintaining a sense of urgency
• Analytical approach to problem solving
• Be team oriented; self-motivated; works hands-on; technology enthusiast
• Be proficient in all Microsoft Office applications with special focus on Excel
• A two-year associate degree in business, computer science, technology or similar field at a minimum; but a four-year bachelor’s degree is preferred
• Ability to resolve issues equitably with clients and internal stakeholders
• Ability to join in and grow our work hard/play hard, fun environment a must!
  
  

Skills

• Obsessive organization
• Technical aptitude
• Ability to handle multiple tasks/inquires at once
• Ability to analyze data
• Strategic thinking
• Detail-oriented
• Proficient written and verbal communicator
• Problem solving
• Risk management
• Process and schedule management
• Proactive – does not wait to be told what to do; anticipates needs
  
  

Application Requirement

Please showcase your skills and pitch why you’d be a great fit for the role by creating a short video. The video should be no longer than 2 minutes. Please answer the following questions and include any additional information you think would be relevant to our decision-making process:

• Why you think you’re the best candidate for this role?
• What experience and skills do you have that would make you the ideal fit for this position?
• How do you see yourself contributing to our team and company culture?