Client Success Specialist – CX

Position Summary

The Client Success Specialist- CX supports and cultivates relationships with clients. The Client Success Specialist - CX is an excellent communicator. This position handles the day-to-day communications with OEMs and works closely with internal and external resources to ensure the success of the client’s CSI program. A successful Client Success Specialist - CX will thrive in a fun, fast-paced environment with the ability to multi-task and manage multiple projects simultaneously.


  • Advocate for the client and provide superior customer service
  • Be the conduit between our manufacturers and internal teams to support various client requests
  • Make or adjust configurations for clients’ accounts implementation as necessary
  • Respond to questions on basic features, permissions, configurations and functionality of owner satisfaction client platform
  • Provide continuous status updates and maintain communication with customers on outstanding issues leveraging a help desk format
  • Participate in training, process improvement and quality assurance initiatives; provide new and ongoing application training to our clients
  • Contribute to and develop documentation for best practices, process and client usability of system features
  • Understand platform data requirements to prevent database errors while working with client data
  • Audit owner satisfaction form to ensure programs are running as expected


This is an all-star role that requires the ability to communicate well, the ability to work “hands on” on problems/solution, and the ability to understand how to configure/support complex systems and business needs. To be able to be successful in this role, at a minimum, you should have:

  • 2+ years in internal/external client-facing roles with a passion for client satisfaction
  • Strong verbal/written communication and organization/prioritization skills
  • Proven experience managing multiple requests and clients simultaneously while maintaining a sense of urgency
  • Analytical approach to problem solving
  • Be team oriented; self-motivated; works hands-on; technology enthusiast
  • Be proficient in all Microsoft Office applications with special focus on Excel
  • A two-year associate degree in business, computer science, technology or similar field at a minimum; but a four-year bachelor’s degree is preferred
  • Ability to resolve issues equitably with clients and internal stakeholders
  • Ability to join in and grow our work hard/play hard, fun environment a must!


  • Obsessive organization
  • Technical aptitude
  • Ability to handle multiple tasks/inquires at once
  • Ability to analyze data
  • Strategic thinking
  • Detail-oriented
  • Proficient written and verbal communicator
  • Problem solving
  • Risk management
  • Process and schedule management
  • Proactive – does not wait to be told what to do; anticipates needs

Application Requirement

Please showcase your skills and pitch why you’d be a great fit for the role by creating a short video. The video should be no longer than 2 minutes. Please answer the following questions and include any additional information you think would be relevant to our decision-making process:

  • Why you think you’re the best candidate for this role?
  • What experience and skills do you have that would make you the ideal fit for this position?
  • How do you see yourself contributing to our team and company culture?

Apply Now